When a family cancels a session with less than 24 hours notice for the second time in a month, misses a payment, or is consistently late either on the drop off or pick up end, you can do one of two things:
1. Accept these mix-ups as part of the job and hope they do better next time.
2. Rethink your policies.
I'm secretly over here hoping you chose option 2. ;)
WHY do tutors need policies? Here are some reminders:
- We are professionals that have a business to run smoothly and efficiently.
- We have business expenses that need to be paid or our budgets go in the red.
- Our time is valuable and should be respected.
How do you know when it's time to revamp a policy?
- You see a repetitive pattern of error or confusion on behalf of your families that could simply be due to a lack of communication on your part.
- You're asked the same questions about specific policies every time you start with a new family and find yourself having to repeat it a lot. (Stick that in your policy handbook!)
- The policy is in place, but may need some rewording to make it clear and direct with a friendly tone.
The policies you make will put you in the driver's seat of your business and will help keep you afloat. By taking the time to craft carefully written policies, you are being preemptive. It's all there in print for families to read when they begin tutoring with you, so there is no confusion. And YES- It's OK to let families know that your policies have been updated, even if they've been with you for a long time.
Are your policies already updated, or do they need a little refresh?
P.S. Did you forget something? Your Tutor Tool Kit! Get it here.